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Warranty


AUSTRALIAN MADE WARRANTY

(Warranty against Defects)
In order to proceed with a claim, please read the below information.
This warranty is deemed for Australian Made Products only.
Refer to your badge or original purchase order to confirm if your product is Australian Made.
If your product is Jamel international,  please refer to Dixie Cummings
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably structural foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable structural quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.
Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
This warranty is for structural only –  This warranty does not include chairs.

 

WARRANTY CLAIM PROCEDURE

In order to make a warranty claim you must follow the procedure outlined below:
1.You must contact your original place of purchase and provide a proof of purchase to register a claim. The retailer will make a qualifying investigation.
You must provide the following to the retailer:
1.A copy of the proof of purchase.
2. Supply photos showing the issue claimed – preferably in electronic form for transmission to the supplier. You will also need to include an image of the badge on your furniture.
3.Clearly state the grounds for the claim and describe any relevant circumstances.
4.An assurance that the product has not been damaged, incorrectly assembled, installed or operated, exposed to the elements, negligently treated, tampered with or misused.  Any false representations may void your claim and constitute a breach in law.
5.A form detailing the claim must be filled out and lodged with your original place of purchase.
6.The retailer will submit the claim in writing to the manufacturer of the furniture who will handle the claim.
7.You may be required to make the product available for inspection Mon – Fri between 9am and 5pm at a location specified by the manufacturer, this may be your house or the retailers showroom.
8.The product may only be returned to the manufacturer after approval, in writing, by an authorized office of the manufacturer.

 

WARRANTY TERMS AND CONDITIONS

1.This warranty is not transferable, it applies only to the consumer that purchased the product from the retailer invoiced by the manufacturer (“purchaser”).
2.The manufacturer will remedy any bona-fide claim by either, in its sole discretion, repairing or replacing the product.
3.If inspection and testing finds no fault, the purchaser must pay the manufacturer’s usual costs of service work, evaluation and testing.
4.The manufacturer reserves the right to replace defective parts of the product with parts and components of similar quality, grade and composition where an identical part or component is not available.
5.Products presented for repair may be replaced by refurbished products of the same type rather than being repaired.  Refurbished parts may be used to repair the product.
8.Freight costs for warranty claims will be borne by the original purchaser from the nominated point of delivery.
9.It is the responsibility of the purchaser to ensure that the product is delivered in good order.
10. The manufacturer will not accept any attempts to extend warranty terms. i.e. original purchaser or place of purchase tampering with warranty to repair themselves. In cases such as this, the warranty is deemed void
11. The manufacturer’s responsibilities are not changed by receipt of products which say that “goods are subject to checking”.
12. Claims for damaged products will not be accepted if documentary evidence shows that the purchaser or their agents received the products in good order and condition.
This Warranty does not apply if:
  1. The product has not been assembled, maintained, cleaned, installed or operated in accordance with the manufacturer’s instructions or recommendations;
  2. The product has been subjected to abuse, improperly treated, neglected, or misused;
  3. The product has been exposed to the elements; and/or repairs, maintenance or service have been done by an unauthorised person.
  4. This warranty does not extend to nicks, scratches and wrinkles occurring in leather, timber or stone.
  5. This warranty does not extend to chips, scratches or marks occurring in timber.
  6. This warranty does not extend to products which are intended for commercial use.

 

WARRANTY SPECIFIC EXCLUSIONS – TIMBER FURNITURE

The following specific warranties and product specific issues relate to timber furniture.  The natural features of timber result in finished products that display variation and individual characteristics.  Specific requests that impact on manufacture limit the manufacturer’s ability to minimise variation and in cases such as the request for unsealed product, it may even result in surface checking, warping, staining and other such problems.  Where possible the manufacturer will explain the situation to the purchaser at the time of order placement.
1.v.    PRODUCT ORDERED RAW – Warranty claims relating to products specifically ordered to be supplied in raw unpolished finish will be limited to manufacturing or material faults which do not relate to the raw finish.  Surface checking, warping staining and other problems directly related to the supply of product in raw form will not be covered by warranty.
2.vi.    COLOUR CONSISTENCY – Due to the natural variations and characteristics of the material the manufacturer cannot guarantee total uniformity of colour within any one piece of furniture, especially those products made of leather, timbers and stones.
3.vii.    COLOUR MATCHING – The manufacturer cannot guarantee colour matching with products not manufactured by the it.
4.A minimum service call charge of $150 will apply where the manufacturer is requested to attend to works or repairs that are not covered by this warranty.
5.The manufacturer makes no express warranties or representations other than set out in this warranty.
6.The repair or replacement of the product or part of the product is the absolute limit of the manufacturer’s liability under this express warranty.

 

In the event of a dispute regarding warranty, the matter will be adjudicated by a recognised industry conciliator/mediator.  A list of approved industry conciliators/mediators is available from the State Offices of the Furnishing Industry Association of Australia (FIAA)